New software to assist the visually impaired!

'NEIL', a new technology now allows visually challenged, a talking companion to work in the BPO industry. The technology involves transformation of coded data into voice format through a landline telephone instrument. The caller first listens to the information and then makes a call to the customer.

The companies map mainstream job workflows through a remote voice server and help the visually impaired person to access the information needed using the touchstone phone. The technology was utilised by the employment department of the National Association for the Blind (NAB) to impart call centre training to the visually impaired who were trained in marketing skills and later absorbed as telemarketing executives by Tata Teleservices.